NEXT Impact 360Terms & Conditions
These Terms govern access to NEXT Impact 360 websites, applications, and related services. By signing in or using the service, you agree to these Terms and acknowledge the Privacy Policy.
Effective and last updated: July 14, 20261. Acceptance and authority
You may use the service only if you can form a binding contract and are authorized to act for the organization that provides your access. If you do not agree, do not sign in or use the service. An organization’s order form or written agreement controls if it expressly conflicts with these Terms.
2. The service
NEXT Impact 360 provides company-aware relationship management, tasks, projects, notes, tours, forms, reports, communications, integrations, and administrative controls. Features may change, require configuration, depend on third parties, or be identified as preview or beta. We may improve, replace, suspend, or discontinue features, subject to any written customer agreement.
3. Accounts and access
Users must provide accurate information, protect credentials and devices, use only their own account, and promptly report suspected unauthorized access. Customers are responsible for their administrators, users, role assignments, company access, and activity performed through their accounts. We may deny or suspend access to protect users, data, providers, or the service.
4. Customer data
As between the parties, the customer retains its rights in data submitted to the service. The customer authorizes us and our subprocessors to host, process, transmit, and display that data only as needed to provide, secure, support, and comply with law for the service. Customers represent that they have the rights, notices, permissions, and lawful basis required for all submitted data and instructions.
5. Communications and consent
Customers and users are solely responsible for the legality and content of email, SMS, MMS, and other communications they initiate. They must identify the sender, obtain and document consent where required, honor opt-outs and suppressions, avoid purchased or unlawfully obtained lists, and comply with applicable laws, carrier rules, and provider policies. The service’s consent tools assist compliance but do not provide legal advice or guarantee compliance or delivery.
6. Acceptable use
You may not use the service to violate law or another person’s rights; send spam, deceptive, abusive, discriminatory, infringing, or unlawful content; attempt unauthorized access; evade security or messaging controls; introduce malware; overload or reverse engineer the service except where law permits; or store highly sensitive information that the service is not expressly contracted to handle. Do not use the service for emergencies, life-safety decisions, clinical care, credit decisions, or as a substitute for professional legal, tax, accounting, medical, or financial advice.
7. Sensitive and regulated information
Unless a separate written agreement expressly permits it, do not submit payment-card data, bank credentials, Social Security numbers, government identifiers, protected health information subject to HIPAA, or similarly regulated secrets. Tour photos, contact notes, donor information, and communications may be sensitive; customers must configure access and retention appropriately.
8. Third-party services
Integrations are governed by the third party’s terms and privacy practices. We do not control and are not responsible for third-party availability, changes, security, content, delivery, account actions, or data processing outside our control. Customers authorize requested data exchange when they connect an integration and may disconnect it subject to provider procedures.
9. AI-assisted features
AI-generated drafts, summaries, classifications, and suggestions may be incomplete, inaccurate, or inappropriate. They are provided for assistance only. Users must review output before relying on, storing, or sending it and must not use it for high-impact or automated decisions about individuals.
10. Fees, taxes, and provider charges
Fees, payment terms, usage limits, and renewal terms are stated in the applicable order or written agreement. Customers are responsible for applicable taxes and third-party usage charges, including messaging, email, storage, and integration-provider charges, unless the agreement says otherwise.
11. Security and availability
We use reasonable administrative, technical, and organizational safeguards, but no service is uninterrupted, error-free, or completely secure. Customers must maintain backups or exports appropriate to their needs, review access, and follow incident-response procedures. Scheduled maintenance, internet conditions, providers, misuse, and events beyond reasonable control may affect availability.
12. Suspension and termination
We may suspend or terminate access for nonpayment, legal or security risk, material breach, prohibited use, or provider requirement. Upon termination, access ends and data may be deleted according to the customer agreement, retention practices, legal obligations, and reasonable backup cycles. Customers should export needed data before termination.
13. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, INTEGRATIONS, AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND RESULTS. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT A MESSAGE, EXPORT, SYNC, REPORT, OR AI OUTPUT WILL BE DELIVERED, COMPLETE, OR CORRECT.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXT IMPACT 360 AND ITS AFFILIATES, PERSONNEL, AND SUPPLIERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, DATA, DONATIONS, OPPORTUNITIES, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL AGGREGATE LIABILITY ARISING FROM THE SERVICE WILL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT PAID FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITS DO NOT APPLY WHERE LIABILITY CANNOT LAWFULLY BE LIMITED.
15. Indemnification
To the extent permitted by law, the customer will defend and indemnify NEXT Impact 360 and its affiliates, personnel, and suppliers from third-party claims, losses, and reasonable costs arising from customer data, customer communications, unlawful or prohibited use, breach of these Terms, or violation of another person’s rights, except to the extent caused by our own unlawful conduct.
16. Governing law and disputes
Unless a written agreement states otherwise, California law governs without regard to conflict-of-law principles. State and federal courts located in California will have exclusive jurisdiction, and each party consents to personal jurisdiction there. Before filing a claim, the parties will make a good-faith effort to resolve it informally. Nothing here prevents either party from seeking urgent injunctive relief.
17. General terms
These Terms and applicable written agreements are the entire agreement about the service. If part is unenforceable, it will be limited as necessary and the rest remains effective. Failure to enforce a term is not a waiver. You may not assign access or these Terms without consent; we may assign them in connection with a reorganization, financing, merger, or sale. Headings are for convenience only.
18. Changes and contact
We may update these Terms to reflect legal, security, provider, or product changes. The effective date identifies the current version. Material changes may require renewed acceptance at sign-in. Questions or legal notices may be sent to support@nextimpact360.com or through the support contact identified in your customer agreement.